1. Introduction
Welcome to TULPAR! These terms of use describe the rules governing the use of our website and the TULPAR software. By accessing the site or using the software, you are deemed to have accepted these terms. If you do not agree with any part of these terms, please do not use our services.
2. Software License
TULPAR is proprietary software offered under a commercial license. Your right to use the software is limited to the scope, duration and cluster scale defined in the license agreement signed with you. Unless expressly permitted in the license agreement, you may not copy, distribute, sublicense, rent or reverse engineer the software, or attempt to access its source code.
3. Use of Services
You agree to use our services only for lawful purposes and in a way that does not infringe the rights of others.
- You may not use the website or the software for unlawful activities.
- You may not attempt to circumvent, damage or gain unauthorized access to the security of the site or our service infrastructure.
- You may not engage in harassing or abusive behavior toward staff or other users in support channels.
- You may not use the TULPAR name and logo without permission in a way that implies an official affiliation with the product.
- You are responsible for the confidentiality of your account/access credentials (e.g. support portal credentials).
4. Warranty and Liability
Warranties, support levels and limitations of liability regarding the software are set out in the license and support agreement signed with you. The information on this website is for promotional purposes and does not constitute a contractual commitment. We recommend operating your backup and testing processes before deploying to your production cluster.
5. Support Services
Support plans (Starter, Standard, Pro, Enterprise) are subject to a separate service agreement. These terms do not replace the support agreement; in case of conflict, the signed agreement prevails.
6. Intellectual Property
The TULPAR software, its source code, its documentation and the content on this website (text, images, brand) belong to TULPAR and all rights are reserved. The license agreement grants you a limited right of use, not ownership.
7. Changes to the Terms
We reserve the right to update these terms at any time. Changes take effect as soon as they are published on the website. Continuing to use the services after a change means you accept the new terms.
8. Contact
For questions about these terms, you can reach us through our contact page.